Privacy Policy

1. Who we are

StellarStream Ltd (company number 17264582, registered in England and Wales; registered office: 5 Queensway, Frimley Green, Camberley, England, GU16 6QB) is the data controller responsible for personal information processed through this Site. You can contact us at any time at hello@stellarstream.dev with privacy questions or to exercise your rights.

2. Information we collect

We collect information in the following ways:

• Information you provide. When you contact us, request information, or engage our services, you may share your name, email address, company, role, project details, and any other information you choose to send.
• Information collected automatically. When you visit the Site we may automatically collect your IP address, device and browser type, operating system, referring URLs, pages viewed, and timestamps, primarily through cookies and similar technologies. See our Cookie Policy.
• Information from third parties. We may receive limited information from analytics providers, hosting providers, email providers, and authentication providers that we use to operate the Site and our services.

3. How we use your information

We use personal information to:

• operate, maintain, and improve the Site and our services;
• respond to inquiries and provide customer support;
• send transactional messages and, where permitted, service updates;
• monitor and analyse usage trends and measure the effectiveness of our content;
• detect, prevent, and address fraud, abuse, and security incidents;
• comply with applicable laws, regulations, and lawful requests.

4. Legal bases for processing (EEA / UK)

Where the EU or UK General Data Protection Regulation applies, we rely on one or more of the following legal bases: (a) your consent; (b) performance of a contract with you; (c) compliance with a legal obligation; or (d) our legitimate interests in operating, securing, and improving our business, provided those interests are not overridden by your rights.

5. Sharing your information

We do not sell personal information. We may share information with:

• service providers and processors who act on our instructions (such as hosting, analytics, email, and customer-support tools), under appropriate contractual safeguards;
• professional advisors such as lawyers, accountants, and insurers, where reasonably necessary;
• authorities, regulators, or other parties when required by law, to enforce our terms, or to protect the rights, property, or safety of Stellar Stream, our users, or others;
• successors in connection with a merger, acquisition, reorganisation, financing, or sale of assets.

6. International data transfers

Your information may be processed in countries other than your own, including jurisdictions that may not provide the same level of data protection as your home country. Where required, we put in place appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements, and to resolve disputes and enforce agreements. When information is no longer needed, we will securely delete or anonymise it.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to our processing of your personal information, to data portability, and to withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal. California, EU, UK, and other residents may have additional rights under local law. To exercise any of these rights, contact us at hello@stellarstream.dev. You also have the right to lodge a complaint with your local data protection authority.

9. Security

We use reasonable technical and organisational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take steps to delete it.

11. Third-party links

The Site may contain links to third-party websites and services that we do not operate. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be made more prominent where required by law. Your continued use of the Site after the changes take effect constitutes your acceptance of the updated policy.

13. Contact us

StellarStream Ltd, by email at hello@stellarstream.dev.